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Our Newsletter


Postage & Delivery

1. How much is the postage? Price includes Tax?

All our products are free delivery to Australia, New Zealand, UK, USA and Canada. Other countries' customers please contact us for the quote of postage before you place order.

Listed price is the final price you will pay, including VAT.

2. Which countries do you deliver to?

We delivery to UK, USA, Canada, Australia,  and New Zealand.

If your country is not in the above list and you wish to purchase DVD from us, please contact Customer Services before you place order. 

We don't deliver to Netherlands, Germany, Belgium, France and any African countries. Any customers who come from the above countries and place order will be refunded later on and 15% commission fee will be charged by our 3rd party payment company which is out of our control.


3. What courier do you use for deliveries?

We use EMS International Express to ship our items. For UK customers, parcelforce will deliver goods to your doorstep. Other countries may have different couriers to deliver your parcels to your door. We will specify it after we dispatch your order and you can check it from "Order Status" located in "My Account".

4. How long is the delivery time?

We dispatch most of our orders the next working day after we receive the payment, some other orders may be delayed a few days depending on stock availability. The average delivery time is 4-9 working days.

Some unexpected issues like weather, flight delay, post office strikes and so on may delay the delivery. We will do our best to inform you in the first place if it happenes. During Christmas time, we can't guarantee the delivery time for any order placed after 10th of December because of the possible hold-ups from the courier, therefore those parcels will be delivered after Xmas and new year holiday.

 

1. Account Management

2. Payment and Orders

3. Postage & Delivery

4. Returns & Refunds